Help

Frequently asked questions

Can't find what you're looking for? Email admin@oneoverland.com and we'll answer within a day.

Getting started

What Showfest is and how to find your way around.

What is Showfest?+

Showfest is a directory for craft fairs, farmers markets, art markets, food-truck rallies, and seasonal festivals. Shoppers discover events nearby, vendors scout booths, and promoters fill their lineup — all with honest reviews from the people who were actually there.

Who is Showfest for?+

Three audiences: shoppers looking for a weekend, vendors looking for a booth, and promoters running events. The site adapts to each — use the Shoppers / Vendors toggle in the nav to switch views.

Is Showfest free?+

Free for shoppers — browse events, read reviews, view shop pages, read the community feed, and see map pins at no cost. A $4.99/month Membership unlocks vendor storefronts, promoter tools, full interactive maps, posting in the community, and following shops + events. Every account starts with a 7-day free trial. See the Pricing page for details.

What regions does Showfest cover?+

We start in the Southeast US and grow state by state. The feed defaults to your state, but Nearby and Everywhere tabs let you see what's happening outside your region.

Accounts & profiles

Signing up, profile types, and verification.

Do I need an account to browse?+

No. You can read events, reviews, shops, and the community feed without signing in. An account is required to post, review, apply to events, follow, or save.

What account types are there?+

Shopper (default), Vendor, and Promoter. You can switch a shopper account into a vendor or promoter account later — no need to create separate logins.

How do I verify my profile?+

Verification happens in stages: email (automatic), phone (optional, adds a badge), and identity (reserved for promoters running paid events). Higher verification surfaces your posts and reviews more prominently.

Can I change my display name or handle?+

Yes. Head to Account → Profile. Handles can be changed up to twice per year; display names anytime.

How do I delete my account?+

Email admin@oneoverland.com from the address on your account. We hard-delete profile + personal data within 7 days; reviews are anonymized rather than removed so event history stays intact.

Events & submissions

Listing events, approvals, edits, and cancellations.

How do I submit an event?+

Sign in, then go to Submit. The 4-step wizard collects basics, venue, vendor info, and a review. Listings are moderated before going live — usually within 24 hours on weekdays.

Why was my event not approved?+

Common reasons: duplicate of an existing listing, missing venue address, or a link that doesn't resolve. Moderators leave a note on rejection — check your email and the Account → Submissions page.

Can I edit a live event?+

Yes, from your Promoter dashboard. Date, venue, and fee changes are logged so vendors who applied can see what changed.

What happens when an event is cancelled?+

Mark it cancelled from your dashboard. Applied vendors get an email, the event shows a cancelled banner, and it stays visible for historical review context but is excluded from Discover.

Can I list recurring events (weekly market, monthly night market)?+

Yes. Choose Recurring in the wizard and set the cadence. Each instance is searchable but they share one page, reviews, and application flow.

Reviews & reputation

Writing reviews, sub-dimension ratings, and responses.

Who can review an event?+

Anyone with a verified Showfest account who attended. Vendor reviews require you to have marked the event as attended (we trust self-report but flag anomalies).

What are sub-dimension ratings?+

Alongside overall stars, we capture five signals: foot traffic, load-in, organization, sales vs fee, and promoter communication. These give promoters actionable feedback and give shoppers/vendors a richer signal than a single star count.

Can a promoter respond to a review?+

Yes. Promoters get one public response per review, shown inline. Responses are moderated to the same standard as reviews.

Can I edit or delete a review?+

Edit within 30 days. After that, contact us to amend factual errors. We do not remove reviews for being negative.

How do you prevent fake reviews?+

Rate limits, verification tiers, pattern detection, and manual moderation on reports. Reviews from brand-new accounts are held for review before publishing.

Vendors & booths

Applying to events, booth fees, and storefronts.

How do I apply to a booth?+

On any event page with vendor slots, click Apply. You submit your shop profile + a short message. Promoters review and accept in their dashboard.

Does Showfest handle booth payments?+

Not yet. Today, application acceptance triggers an email with the promoter's payment link or instructions. Native checkout is on the roadmap.

What is a vendor storefront?+

Your public shop page: photos, product categories, upcoming events you're attending, and reviews written about you. Shoppers can follow it to get notified where you'll be next.

Can I list products for sale?+

Not a marketplace — we link to your existing site, Etsy, or Instagram. Showfest focuses on the discovery-to-booth side.

Promoters & hosting

Managing applications, boosting, and analytics.

How do vendor applications work?+

You see all applicants in your dashboard with their shop profile, prior event history, and review scores. Accept, waitlist, or decline with one click — applicants get notified.

What is Boost?+

A paid placement that pins your event to the top of Discover for a chosen region and timeframe. Priced per day, per region. Full pricing on the Boost page.

Do I see analytics for my event?+

Yes — views, follows, application conversion, and (post-event) review scores. Premium analytics include traffic sources and demographic rollups.

Can I invite vendors directly?+

Yes. Search vendor profiles and send an invitation. They receive it in their inbox and can accept/decline in one click.

Community feed

Posting, tagging, and moderation.

What is the Community feed?+

A regional feed where vendors, promoters, and shoppers share photos, questions, and updates. Posts can tag a specific event, shop, or vendor to give them context.

How do tags work?+

While composing a post, search for an event/shop/vendor and attach it. The post then shows a small card for the tagged entity and appears on that entity's page.

What are the author badges?+

We show a small badge next to authors: New (joined under 30 days), Active (6+ posts), or Regular (20+ posts). It is purely a tenure signal, not an endorsement.

Can I delete my own post?+

Yes — the ✕ menu on your own post. Comments you authored can be deleted the same way.

How do I report something?+

Use the flag icon on any post. Reports route to admins with a 30-minute SLA during business hours.

Fees & payments

What costs what, and how billing works.

What does Showfest charge?+

Shoppers and casual browsers are free. A $4.99/month Membership unlocks vendor storefronts, promoter tools, posting in the community, and full interactive maps. Every new account gets 7 days of Member access free.

What is included in the Membership?+

Everything beyond passive browsing: create a vendor storefront, apply to events, run events as a promoter, post and comment in the community, and use the interactive map (pin click-through, filtering, directions). See the Pricing page for the full list.

How does the 7-day free trial work?+

You get full Member access for 7 days with no card required to start. If you don't subscribe by day 8, any vendor storefront or promoter event you created during the trial is hidden until you join — nothing is deleted, and reactivating restores everything instantly.

Can I cancel anytime?+

Yes, from Account → Billing. You keep Member access through the end of the billing period; after that your vendor/promoter content is hidden until you resubscribe.

Do you take a cut of booth fees?+

No. Booth fees flow directly between vendor and promoter. If we add native checkout later, the fee will be transparent and opt-in.

What is Boost, and is it separate from Membership?+

Boost is an optional paid placement promoters can buy to pin an event to the top of Discover for a chosen region and timeframe. It is priced per day, per region, and is billed separately from Membership.

How do refunds work?+

Membership: cancel anytime; we do not prorate partial months. Boost: prorated on cancellation. For anything else, email admin@oneoverland.com.

Safety & moderation

How we handle reports, disputes, and bad actors.

What gets a post or review removed?+

Harassment, doxxing, spam, off-topic content, and demonstrably false claims. Negative-but-honest reviews are not removed.

Someone is impersonating me — what do I do?+

Email admin@oneoverland.com with your verified account and a link to the imposter. We act within 24 hours.

How do rate limits work?+

To reduce spam, we cap posts and reviews at a few per minute and a larger cap per hour. If you hit a limit it tells you how long to wait.

What is the report queue SLA?+

Weekdays: 30 minutes. Nights/weekends: up to 12 hours. Safety-critical reports are paged immediately.

Privacy & data

What we store and how it's used.

What data do you collect?+

Account info (email, display name, optional phone), posts and reviews you create, and basic analytics (page views, device). We do not sell personal data. Full details on the Privacy page.

Is my location shared?+

Only your state, and only if you set it on your profile. We never share GPS. Event venues are public (by design).

Can I download my data?+

Yes — email us and we'll send a JSON export within 7 days.

Still stuck?

We read every email. Expect a reply within one business day.